Refund Policy

Our Commitment to You

At ITTechBasics IPTV, we prioritize the excellence of our IPTV subscription services. This policy specifies when refunds can be authorized, ensuring a fair and transparent process for all of our valued customers.

Refund Eligibility

You could qualify for either a complete or a partial refund in these situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please follow these procedures:

Connect with our support team using Contact page.
Pick the subject line: 'Refund Request'.
Please provide your complete name, the email linked to your subscription, and the purpose of your request.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Application

Hello,

I am hereby requesting a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Summarize the reason for your inquiry, like system errors, billing duplicates, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment conducted by support team
Same day after approval Refund has been initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds may vary based on issuer policies.

You will receive an email at each stage of the process. Response times may increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be allowed in the following instances:

You are unsatisfied with the channel offerings or provided content.
Your internet connection is not fast or stable enough to stream.
You have infringed our Terms of Service (for example, account sharing).
You are dealing with geo-blocking difficulties in your area that are uncontrollable by us.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Refunds are processed within 3 business days following approval, though it can take 5 to 10 business days for the funds to be available in your account, depending on your bank or payment provider. For status updates, please contact support.

Refunds for a change of mind are usually not issued after the 7-day initial period. We advise you to examine our features and ask any questions before proceeding with your subscription. For complete details, see our Refund Policy or reach support.

Our subscriptions renew automatically. If you fail to cancel before the renewal date, please contact us as soon as possible. Refunds for renewals are considered on an individual basis. Find out more in our Terms.